Frequently Asked Questions

Lexia^® updates the Frequently Asked Questions with additional information as we become aware of it. If your question is not addressed below, please contact Customer Support.

Other Lexia Products

• System Requirements
• Installation Instructions

Operating System Indicator Key

Windows	Mac OS 9	Mac OS X	Novell

Installation Issues	Operating Systems	FAQ #
Using Lexia on a Novell Network		100429
Mac OS X installer crashes on OS X 10.4+		100425
Lexia Admin Tool shows incorrect version number		100413
Mac OS X 10.4+ needs different LexiaServer installer		100421
Guidelines for installing LexiaServer		100506
How to manually install LexiaServer without the installer		100408
Uninstalling LexiaServer		100406
Moving LexiaServer and data to a new server		102105
Installing Cross-Trainer Modules		100431

Server Issues	Operating Systems	FAQ #
Guidelines for installing LexiaServer		100506
Using Lexia on a Novell Network		100429
Mac OS X 10.4+ needs different LexiaServer installer		100421
How to manually install LexiaServer without the installer		100408
Uninstalling LexiaServer		100406
Moving LexiaServer and data to a new server		102105
Determining if Port 51773 is open		100420
Manually starting and stopping LexiaServer		100404
Performance optimization for LexiaServer		100409

Data Issues	Operating Systems	FAQ #
Creating a tab-delimited file for import into a Lexia database		100305
Importing data from older products		100402
Using an existing Lexia database from a previous installation with LexiaServer		100407
“Records database has been locked” error		100403
Backing up and repairing data with the Lexia Data Monitor		102108

Error Messages and Troubleshooting	Operating Systems	FAQ #
“Director Player Error" or "Script Error"		100304
Read/Write permissions error		100428
Crash on exit in Mac OS 9		100303
Blank screen in Mac OS X (Expose/Dashboard conflict)		100306
“Records database has been locked" error		100403
Sound does not play or script error on Mac OS X		100416
Sound is garbled or choppy (Dell machines)		100302
Reports show unexpected data on Mac OS X		100410
“Director Player Error" when printing a report		100418
Mac OS X parental controls incompatibility		100432
Missing/lost password for Admin Tool		100401
Only one user can run Lexia at a time		100301
Slow performance on Mac OS X 10.5.0		100505
Conflict with Norton Antivirus on Mac OS X		100423
How does the Admin Tool’s Program Enrollment tab work? (pdf, 132 KB)		PDF
“Error: Problem accessing the database” in Cross-Trainer		100427
Video problems and crashes in Cross-Trainer (Windows)		100502

Program-Specific Issues	Program	Operating Systems	FAQ #
Missing word in Short Vowel Bridge	Primary Reading		100414
Words not visible in Add It! Level 5	Primary Reading		100424
“Error: Problem accessing the database"	Cross-Trainer		100427
Activities appear and disappear from menu	Cross-Trainer		100501
Video problems and crashes	Cross-Trainer		100502
No branching at end of activity	Cross-Trainer		100503
Using the keyboard as a game controller	Cross-Trainer		100504

Legacy Products

Please note: These products were retired on June 30, 2008. They are no longer offered for sale, or supported except in the event of an existing maintenance contract. These support documents are provided only on an as-is basis, and will not be updated further.

Program-Specific Issues	Program	Operating Systems	FAQ #
“Another administrator is using this area” error	CRT		100901
“The class {name} is in use by another administrator” error	Any		102101
“Required file XOBGLU16.DLL” error	Any		102102
“This program requires at least 3MB of free virtual memory” error	Any		102103
Inappropriate graphic	Inicio		100415