Lexia Reading FAQs

Lexia updates the FAQ section with additional information as we become aware of it. If your question is not addressed below, please contact Customer Support.

Installation and Configuration Operating Systems FAQ #
System Requirements WindowsMac OS X 201000
Initial Install and Configuration WindowsMac OS X 201001
Changing Settings on Windows 7 and Vista Windows 201003
Proxy Servers WindowsMac OS X 201004
Extended Mac OS X Installation Mac OS X 201005
Display Settings WindowsMac OS X 201006
How to Install Lexia Reading Student Software from a Thumb Drive or CD WindowsMac OS X 201007
Does Lexia Reading work with Mac OS X 10.6 Snow Leopard? Mac OS X 201008
Making Lexia Reading work with Mac OS X 10.5-10.6 Parental Controls Mac OS X 201009
Required Modification for Deploying the MSI Package Windows 201010
NComputing Windows 201011
Creating an OS X Package for Install via Apple Remote Desktop Mac OS X 201012

General Operating Systems FAQ #
Troubleshooting Internet Connectivity (link to Microsoft KB) Windows 202001
Bandwidth Requirements for Student Application WindowsMac OS X 202002
How to Tell What Version of the Student Software You Are Running WindowsMac OS X 202003
Problems Printing Reports WindowsMac OS X 202004
Lexia Data Privacy Policy WindowsMac OS X 202005

Student Software Operating Systems FAQ #
Can I change how Lexia Reading displays on the student machine? WindowsMac OS X 201006
Why do I get a Notify Teacher error when running Lexia Reading? WindowsMac OS X 203002
How has the login process changed for students? WindowsMac OS X 203003
Which programs will my student have access to? WindowsMac OS X 203004
Will the students be able to start in Lexia at the same activity and level as they were in the previous version? WindowsMac OS X 203005
Are the activities and levels the same as previous versions of Lexia? WindowsMac OS X 203006
Invalid Customer Code WindowsMac OS X 203007
What is Auto Placement? WindowsMac OS X 203008
Why can't students connect to Lexia Reading when I can get to the internet? WindowsMac OS X 203009
Blank Screen because Exposé, Spaces or Dashboard is Triggered Mac OS X 203010

MyLexia (Administrative Management) Operating Systems FAQ #
How do I find out my current access level? WindowsMac OS X 204001
Teacher/Staff Passwords WindowsMac OS X 204002
Student Username and Password WindowsMac OS X 204003
What if I delete a student by mistake? WindowsMac OS X 204004
What is branching? WindowsMac OS X 204007