Knowledgebase
Lexia updates the Knowledgebase with additional information as we become aware of it. If your question is not addressed below, please contact Technical Support.
Questions Regarding Lexia Reading (formerly "Lexia Reading v5")
Lexia Reading information and updates are located in the MyLexia section of this website. Click here for more information about Lexia Reading, including setup documentation and usage guides, or click here to proceed directly to the Lexia Reading downloads page.
System Requirements | Installation Instructions
Operating System Indicator Key |
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| Installation Issues | ||
| Description | Operating Systems | FAQ # |
| How to install on Windows Vista (Unsupported) |  |
100422 |
| Using Lexia on a Novell Network |  |
100429 |
| Mac OS X installer crashes on OS X 10.4+ |  |
100425 |
| Lexia Admin Tool shows incorrect version number |  |
100413 |
| Mac OS X 10.4+ needs different LexiaServer installer | |
100421 |
| Guidelines for installing LexiaServer | |
100506 |
| How to manually install LexiaServer without the installer |
|
100408 |
| Uninstalling LexiaServer | |
100406 |
| Moving LexiaServer and data to a new server | |
102109 |
| Installing Cross-Trainer Modules | |
100431 |
| Server Issues | ||
| Description | Operating Systems | FAQ # |
| Guidelines for installing LexiaServer | |
100506 |
| Using Lexia on a Novell Network | |
100429 |
| Mac OS X 10.4+ needs different LexiaServer installer | |
100421 |
| How to manually install LexiaServer without the installer |
|
100408 |
| Uninstalling LexiaServer | |
100406 |
| Moving LexiaServer and data to a new server | |
102105 |
| Determining if Port 51773 is open | |
100420 |
| Manually starting and stopping LexiaServer | |
100404 |
| Performance optimization for LexiaServer | |
100409 |
| Data Issues | ||
| Description | Operating Systems | FAQ # |
| Cleaning up data for migrating to Lexia Reading | |
102106 |
| Using the Data Migration Tool | |
102107 |
| Creating a tab-delimited file for import into a Lexia database |
|
100305 |
| Importing data from older products | |
100402 |
| Using an existing Lexia database from a previous installation with LexiaServer |
|
100407 |
| "Records database has been locked" error | |
100403 |
| Backing up and repairing data with the Lexia Data Monitor |
|
102108 |
| Error Messages and Troubleshooting | ||
| Description | Operating Systems | FAQ # |
| "Director Player Error" or "Script Error" | |
100304 |
| Read/Write permissions error | |
100428 |
| Crash on exit in Mac OS 9 | |
100303 |
| Blank screen in Mac OS X (Expose/Dashboard conflict) |
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100306 |
| "Records database has been locked" error | |
100403 |
| Sound does not play or script error on Mac OS X | |
100416 |
| Sound is garbled or choppy (Dell machines) | |
100302 |
| Reports show unexpected data on Mac OS X | |
100410 |
| "Director Player Error" when printing a report | |
100418 |
| Mac OS X parental controls incompatibility | |
100432 |
| Missing/lost password for Admin Tool | |
100401 |
| Only one user can run Lexia at a time | |
100301 |
| Slow performance on Mac OS X 10.5.0 | |
100505 |
| Conflict with Norton Antivirus on Mac OS X | |
100423 |
| How does the Admin Tool's Program Enrollment tab work? |
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| "Error: Problem accessing the database" in Cross-Trainer |
|
100427 |
| Video problems and crashes in Cross-Trainer (Windows) |
|
100502 |
| Program-Specific Issues | |||
| Description | Program | Operating Systems | FAQ # |
| Missing word in Short Vowel Bridge |
Primary Reading | |
100104 |
| Words not visible in Add It! Level 5 | Primary Reading | |
100424 |
| "Error: Problem accessing the database" | Cross-Trainer | |
100427 |
| Activities appear and disappear from menu | Cross-Trainer | |
100501 |
| Video problems and crashes | Cross-Trainer | |
100502 |
| No branching at end of activity | Cross-Trainer | |
100503 |
| Using the keyboard as a game controller | Cross-Trainer | |
100504 |
Please note: These products were retired on June 30, 2008. They are no longer offered for sale, or supported except in the event of an existing maintenance contract. These support documents are provided only on an as-is basis, and will not be updated further.
| Program-Specific Issues | |||
| Description | Program | Operating Systems | FAQ # |
| "Another administrator is using this area" error | CRT | |
100901 |
| "The class {name} is in use by another administrator" error |
Any | |
102101 |
| "Required file XOBGLU16.DLL" error | Any | |
102102 |
| "This program requires at least 3MB of free virtual memory" error |
Any | |
102103 |
| Inappropriate graphic | Inicio | |
100415 |